Certified Customer Service Manager (CCSM)
Management qualifications for those in customer service leadership roles. The course is designed to Customer Service Manager” designation, both Level 1 and Advanced. The CCSM program includes a workbook, lectures, ... Fetch Doc
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Prepared by Nathan Cookson September 2015 Pearson BTEC Level 2 Diploma in Customer Service (QCF) Qualification Number: 601/3424/0 What is the purpose of this qualification? ... View Document
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